Powering the World’s Best Teams

Join 5m+ users who rely on Zight to increase their productivity

Real outcomes from support teams that switched

Teams Save $15K+/Year Switching to Zight. Prove It Free.

Fewer meetings, faster onboarding, cleaner handoffs. Most teams recover the cost in week one. Your team gets 30 days free to find out.

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Measurable wins from teams running Zight in their support stack.

50% less debugging time

Thinkific cut debugging time in half by combining Request Video with automatic log collection — eliminating back-and-forth HAR file requests in customer submissions.

~90% fewer fraudulent claims

FreeCash replaced screenshot-only verification with Request Video — making support claims dramatically harder to fake at mobile-first scale.

~40% lower video tool costs

SubSplash consolidated from Loom Enterprise to Zight, cutting per-seat costs while adding Request Video for customer submissions.

Why Support Teams Choose Zight

Support, CS, and escalation teams trust Zight to reduce time-to-resolution, streamline documentation, and improve internal collaboration. Here’s how Zight fits into your workflow:

See How Zight Closes Support Tickets 10x Faster

Watch how AI + Request Video helps your team resolve faster with less back-and-forth.

How Zight Closes Support Tickets 10x Faster with AI + Request Video - YouTube

How Zight Closes Support Tickets 10x Faster with AI + Request Video

Your AI Hub for Smarter Work

One tool to record, share, and explain your work so your team stays aligned and moves faster.

Request Video: Get Visual Feedback Without Scheduling a Call

Tired of asking customers to "describe what they’re seeing"? With Request Video, you can send a secure link and collect a screen recording, mic input, and system-level logs in one go. No logins, no installs.

What You Get with Every Video:

  • Screen + audio recording
  • Browser, OS, screen size, and network info
  • Console and system logs

Use Cases

  • Tier 2/3 escalations
  • Engineering handoffs
  • Hard-to-reproduce issues

Coming soon: Set default request templates for specific use cases.

Zendesk Integration: Create Articles with 1 Click

Zight’s Zendesk integration lets you send videos or create full articles right from your dashboard. Smart Actions use AI to generate content from your video, and with one click, it’s published to your help center, no copy/paste needed.

Use Cases:

  • Turn bug fix videos into help articles
  • Reduce ticket volume with visual tutorials
  • Publish internal knowledge base content

Export Anywhere: Your Tools, Your Workflow

Don't switch tools, work with them. Smart Actions can export summaries, step-by-step guides, and transcriptions directly into:

Step-by-Step Guides with Screenshots

Zight uses AI to break down your video into clear, actionable steps, now with screenshots pulled from key moments in the recording.

Perfect for:

  • Troubleshooting guides
  • Internal handoffs
  • Training documentation

Organize Everything in One Place

Record once, and reuse forever. All your videos, customer replies, and documentation stay organized in your Zight dashboard. Search by keyword, filter by app, and share instantly with your team or customers.

Your support team’s new secret weapon

Discover simple yet powerful strategies to level up your support game. This free eBook shares insider tips, tools, and workflows that top-performing teams use to boost efficiency, improve customer satisfaction, and stay ahead of the curve.

Read the eBook now, no download required.

Before Zight vs After Zight

"Request Video is so much better than users trying to explain what’s happening in an e-mail or sending me photos or videos from their phones. I can see exactly when an issue occurs and what is causing it. We are primarily Chromebook, with some Windows PCs, so not having to download any software to make and send the recording is ideal! I will definitely continue to use this feature. The main reason I switched to Zight is that it’s completely cloud-based. Also, the AI has been a huge help with professional development videos by automatically adding chapters and turning videos into printed step-by-step guides."

- Edward Wikstrom | Director of Technology | St. Dominic High School

What contact center & support teams say

Direct quotes from teams using Zight to resolve tickets faster.

“This is brilliant. This is really cool.”

Zendesk — evaluating Zight for a major UK retailer contact center: Chromebook screen recording, automatic call-acceptance triggers, and multi-screen agent workflows.

“This bridges the gap. We’re already in Zight all the time.”

Pipeline CRM — replaced Zoom, Jam, and Scribe. Customers submit video without downloads; analytics tracks request volume, resolution time, and agent usage.

“They struggle very heavily with technical issues.”

UpTV — reduced average handle time by replacing back-and-forth clarification with a single Zight recording showing exactly what the customer is seeing.

Security You Can Count On

Zight is built with SOC 2 Type II, HIPAA, and GDPR compliance, and hosted on AWS. We also support domain-level controls to keep your data private and protected.

Ultimate Guide To Customer Support From Zight

Introduction

In today’s fast-paced digital world, customer support is more than just answering questions—it’s about delivering exceptional customer experiences that drive customer satisfaction and customer loyalty. At Zight, we believe that efficient, proactive, and personalized customer support is the key to long-term business success. This guide will walk you through best practices, tools, and strategies to elevate your customer service game.

The Importance of Customer Support

  • Customer Retention: Great customer support fosters customer trust and increases customer retention rates.
  • Brand Reputation: Positive customer interactions build a strong brand reputation and encourage word-of-mouth marketing.
  • Competitive Advantage: Businesses that prioritize support efficiency gain an edge over competitors.

Key Elements of Exceptional Customer Support

1. Speed & Efficiency

  • First Response Time (FRT): The faster you respond to a customer inquiry, the better.
  • Resolution Time: Minimize the time it takes to resolve a support ticket.
  • Automation: Use AI-powered support tools like Zight to streamline help desk responses.

2. Personalization

  • Use customer data to tailor responses.
  • Address customers by name and reference their support history.
  • Leverage screen recording and video messaging for detailed, personalized responses.

3. Omnichannel Support

  • Offer multiple support channels: live chat, email support, phone support, self-service knowledge base, and social media support.
  • Ensure seamless transitions between support touchpoints.

4. Self-Service & Knowledge Base

  • Create a comprehensive help center with FAQs, how-to guides, and video tutorials.
  • Use GIFs, screenshots, and screen recordings to make support documentation more engaging.
  • Encourage customers to use self-service options before reaching out to live agents.

5. Proactive Support

  • Anticipate customer issues before they arise.
  • Use customer feedback and analytics to identify pain points.
  • Implement chatbots and automated workflows for common customer queries.

Tools & Technology for Customer Support

Zight’s Role in Modern Customer Support

  • Screen Recording & Screenshot Tools: Easily capture and share visual support responses.
  • Step-by-Step Guides: Automatically generate clear, actionable guides from your videos to simplify troubleshooting, onboarding, and documentation.
  • Instant Video Messaging: Improve customer engagement with personalized video responses.
  • Integration with Help Desk Software: Connect Zight with platforms like Zendesk, Intercom, Salesforce, and HubSpot.

Best Practices for Customer Support Teams

1. Train Your Support Agents

  • Invest in customer service training.
  • Teach active listening and empathy.
  • Encourage continuous learning with new support tools.

2. Monitor Customer Support Metrics

  • Customer Satisfaction Score (CSAT)
  • Net Promoter Score (NPS)
  • Average Handling Time (AHT)
  • First Contact Resolution (FCR)

3. Collect & Act on Customer Feedback

  • Send follow-up surveys after support interactions.
  • Use feedback to improve customer support processes.

Conclusion

Exceptional customer support is the backbone of any successful business. By leveraging Zight’s screen capture and AI-powered tools, adopting best practices, and staying customer-focused, your business can provide efficient, scalable, and proactive support that keeps customers happy and loyal.